Solicitors, Not answering your calls, bad representation!!
NCADC receive calls everyday from detainees/refused asylum seekers
complaining that their solicitors will not return calls or have
not lodged legal papers with the courts or have abandoned them,
demanding more money or too much money, etc., etc.
The Law Society has a legal complaints service, to which you can
make a complaint about bad service. There is a formal procedure
However, if you are in detention/facing imminent removal and your
solicitor is not returning your calls, and you do not have the
time to write; you can ring the Legal Complaints Service helpline
0845 608 6565.
Legal Complaints Service
The Legal Complaints Service (LCS) investigates complaints about
solicitors. We handle over 300 calls a day on a range of legal
complaints. We have a dedicated staff of 390 helping you to resolve
Complain about your solicitor - first steps
You should complain to your solicitor about poor service or their
bill before you contact us.
It is likely that you've received poor service from your solicitor
* not done what you instructed them to do
* involved you in unreasonable delays
* given you inaccurate or incomplete information
* failed to reply to your phone calls and letters or keep you
informed about what is going on
* failed to give you enough information about what they'll charge
you before they begin your case or give you the final bill
All firms of solicitors have a procedure for handling complaints.
If you need help to complain to your solicitor, call our helpline-
0845 608 6565 Monday to Friday 8am to 6pm. Calls are charged at
If you've complained to your solicitor about poor service or about
their bill, and you aren't satisfied with your solicitor's response,
the Law Society can help to resolve your complaint for you.
See also: Can I get legal aid?:
Asylum applicants whose solicitors are funded by Legal Aid can be left without legal representation after a refusal or
a failed appeal